Facility FAQ

PortEscort is a scheduling and compliance platform that helps MTSA-regulated facilities manage escort services for non-TWIC visitors. It handles scheduling, identity verification, payment collection, and audit trail generation — replacing paper forms and manual coordination.

PortEscort automatically maintains visitor logs, escort assignment records, and timestamped audit trails required by MTSA regulations. All data is stored securely and can be exported for Coast Guard inspections and compliance audits, helping you meet your Facility Security Plan (FSP) documentation requirements.

No. PortEscort is designed to supplement your existing security procedures, not replace them. It integrates into your current workflow by handling the scheduling and administrative side of escort management while your security staff continue to carry out escorts according to your FSP.

Visitors create a PortEscort account, verify their identity through phone, email, and photo ID checks, then select your facility, choose an available date and time, and pay the service fee. Your security staff see all upcoming visit appointments in real time through the PortEscort dashboard.

Learn more on our How It Works page.

Service fees are collected electronically at the time of scheduling through secure payment processing. Funds are deposited directly to your facility's account on a regular payout schedule. No more chasing payments, manual invoicing, or handling cash on-site.

Yes. Each facility sets its own service fees, operating hours, lead-time requirements, and scheduling windows. You can configure different rates and rules for each location within your organization.

Most facilities can be fully operational within a few days. Onboarding includes facility configuration, location setup, and a walkthrough for your security staff. We handle the technical setup so you can focus on your operations.

Yes. A single organization account can manage multiple facilities, each with their own locations, service fees, operating hours, and scheduling rules. Staff can be assigned to specific facilities as needed.

PortEscort provides visitor logs, escort assignment records, payment history, and compliance reports. All records are timestamped and tamper-evident, ready for Coast Guard inspections or internal audits. Data can be exported for your own record-keeping systems.

Yes. PortEscort uses industry-standard encryption for data in transit and at rest. Identity verification is handled by a trusted third-party provider. Only authorized facility staff can access visitor information for their assigned facilities.

We provide dedicated onboarding assistance, email support, and documentation to help your team get the most out of PortEscort. Our team understands MTSA requirements and can help you configure the platform to match your specific operational needs.

Pricing is tailored to your facility's size, volume, and specific needs. Request a demo to see the platform in action and get a customized quote for your organization.