Frequently Asked Questions

PortEscort is an online scheduling platform that connects visitors with security escorts at MTSA-regulated port facilities. If you need to enter a secure maritime facility and do not hold a TWIC card, PortEscort lets you schedule an authorized visit in advance so your visit goes smoothly.

A Transportation Worker Identification Credential (TWIC) is required for unescorted access to secure areas of MTSA-regulated facilities. If you do not have a TWIC card, you must be accompanied by an authorized escort at all times while inside the secure area.

PortEscort makes it easy to schedule that visit ahead of time.

Create an account on PortEscort, complete identity verification, then select the facility you need to visit, choose your date and time, and confirm your appointment. You will receive a confirmation with details about your visit assignment.

To meet MTSA security requirements, PortEscort verifies your identity through phone verification, email verification, and a government-issued photo ID check. This one-time process protects both you and the facilities you visit.

Service fees are set by each facility individually. You will see the exact cost before confirming your appointment. Payment is collected securely through PortEscort at the time of scheduling.

Scheduling requirements vary by facility. Some facilities allow same-day appointments while others require advance notice. Check the facility's available time slots when making your reservation.

Yes. Cancellation and rescheduling policies are set by each facility. You can manage your appointments from your PortEscort dashboard. Review the facility's policy before scheduling for details on refund eligibility.

When you arrive, check in at the facility's security gate with your appointment confirmation and a valid photo ID. Your assigned escort will meet you and accompany you throughout your visit within the secure area.

Bring a valid government-issued photo ID that matches the information you provided during verification. You may also need your appointment confirmation number, which is available in your PortEscort dashboard and in the confirmation email sent at the time of scheduling.

Some facilities may have additional requirements. Check your appointment details for any facility-specific instructions.

Yes. PortEscort uses industry-standard encryption and security practices to protect your personal data. Identity verification is handled by a trusted third-party provider. We only share the information necessary for your visit appointment with the facility you are visiting.